Customer care
Fulfillment Address
Orders ship from
Gem Trail Inc
Westnord Velour Fashion Hub
4711 34th St. N. Suite F, St. Petersburg, FL 33714
Parcels are packed and dispatched from this address within one business day.
Returns go to
Gem Trail Inc
Returns, Westnord Velour Fashion Hub
4711 34th St. N. Suite F, St. Petersburg, FL 33714
Send a return only after you have a return authorization number, and write that number on the outside of the box.
Our head office
Business correspondence, customer care contact and the legal entity for every sale are at Gem Trail Inc, 5142 N Academy Blvd Unit #4293 Colorado Springs, CO 80918 USA. Please do not send returns or parcels to the head office address.
Questions about a parcel
Call (844) 720-1126 during business hours, or write to info@westnordvelourfashionhub.com. Have your order reference ready. The Shipping page explains processing times and tracking, and the Refund Policy explains how returns work.